Microsoft 365 Support Engineer

Accenture in the Philippines

Boleh Dirunding
Di lokasi - MandaluyongSiswazah Baru/PelajarDiplomaSepenuh-masa
Kongsi

Keterangan Kerja

Penerangan

We are seeking a skilled Microsoft 365 Support Engineer to provide technical support, administration, and optimization across the M365 suite. This role is key to ensuring service reliability, user satisfaction, and operational excellence in a modern digital workplace.

Key Responsibilities


  • Provide L2/L3 support for Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive, Teams, Intune, and Entra ID (formerly Azure AD)
  • Troubleshoot and resolve issues related to user access, mail flow, Teams calling, and data loss prevention
  • Manage license assignments, user provisioning, and group policies
  • Configure and support M365 security & compliance tools (e.g., DLP, MFA, Conditional Access, eDiscovery, Defender)
  • Collaborate with global IT teams to implement and enforce best practices
  • Maintain accurate documentation, knowledge base articles, and SOPs
  • Assist in M365 migrations, onboarding/offboarding, and tenant configurations
  • Work with Microsoft Support for escalated cases and service requests


    • Required Skills & Qualifications:


  • 2–5 years of experience supporting Microsoft 365 environments
  • Strong technical knowledge of Exchange Online, Microsoft Teams, SharePoint, and OneDrive
  • Experience with Microsoft Intune, Entra ID, and Conditional Access policies
  • Working knowledge of PowerShell for automation and troubleshooting
  • Familiarity with Microsoft Defender for Office 365 and Compliance Center tools
  • Strong problem-solving and customer service skills
  • Experience using ServiceNow or other ticketing systems
  • Excellent verbal and written communication skills


    • Syarat-syarat

    Please refer to job description.

    KomunikasiPenyelesaian MasalahKeupayaan Menyesuaikan DiriPengurusan MasaKerjasama BerpasukanAttention To DetailBerfikir Secara KritikalOrganizationCreativityKhidmat Pelanggan
    Preview

    Boss

    HR ManagerAccenture in the Philippines

    Tempat Bertugas

    Mandaluyong, PH

    Disiarkan pada 01 May 2025

    Pekerjaan Serupa

    Lihat selanjutnya

    Accenture in the Philippines

    >1000 Pekerja

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