Operations Manager

GrowthFN Sdn Bhd

RM3.8-4.2K[Bulanan]
Di lokasi - Makati>10 Tahun PengalamanSarjana MudaSepenuh-masa
Kongsi

Keterangan Kerja

Penerangan

  • ROLE: *Operations Manager - BPO*
  • Location: MOA (Pasay), Philippines.
  • Salary: Open for negotiation
  • Language: English (Filipino)
  • Joining Date: ASAP
  • Headcounts: 4
  • Permanent
  • Report to: Senior Manager/AVP
  • Must Have: Must have Travel Account background experience, Minimum 10 years in BPO and At least 6 years as Supervisory experience*

*Role/Responsibility*

  • Capacity planning and staffing plans for the process based on medium term business forecast.
  • Negotiating and finalizing SLA’s with the Client.
  • Establishing a review/ reporting mechanism with the Client.
  • Developing and approving incentive plans.
  • Be a Champion for process & performance improvement projects.
  • Develop case studies, show case the business and participate in business acquisition.
  • Review progress of attrition action plans and check effectiveness.
  • Provide leadership to team of lead assistant managers, team leaders and agents
  • Setting goals that align with organizational objectives. Develop and implement actionable strategies to help team meet targets and client expectations
  • Ensure compliance with internal policies and procedures, external regulations and information security standards.

*Values & Behavior*

  • Customer Service orientation.
  • Quality Orientation.
  • People oriented.

Syarat-syarat

*Competencies & Skills*

  • Outstanding Client facing skills.
  • Capability to prepare and conduct business reviews.
  • Outstanding leadership, people management and communication skills.
  • Outstanding conflict resolution skills
  • Displays integrity
  • Business perspective and a capability to drive improvement based on benchmarks.
  • Good cross-functional appreciation and capability to team with relevant others to drive business objectives.
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Stephen Odebiyi

Recruitment SpecialistGrowthFN Sdn Bhd

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Tempat Bertugas

Clark Global City. Unit 1001, 10th Floor, One West Aeropark Building 2nd Street corner 4th Avenue Clark Global City, Clark Freeport, Zone, 2023 Pampanga, Philippines

Disiarkan pada 10 October 2024

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