Reed Elsevier
Provides post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services. Responsibilities are within the Technical Customer Support Function as a generalist or in a combination of disciplines. Experienced practitioner. Works independently. Requires in-depth knowledge and experience. Solves complex problems. Contributes to process improvements. Uses best practices and knowledge of internal or external business issues to improve products or services. Acts as a resource for colleagues with less experience.
Qualifications
Accountabilities:
The Technical Account Manager will provide technical assistance and support to LexisNexis® Risk Solutions customers. This role involves troubleshooting problems, maintenance of products and services, incident management, providing timely solutions, and always ensuring a high level of customer satisfaction.
• Respond to customer inquiries via phone and email.
• Diagnose and resolve customer production issues and concerns on LN Risk Insurance Products.
• Document and track customer issues and resolutions in the ticketing system.
• Escalate complex issues to higher-level support teams when necessary.
• Conduct remote troubleshooting and provide clear instructions to customers.
• Maintain up-to-date knowledge of company products and services.
• Collaborate with other team members and/or departments to improve support processes and customer experience.
Please refer to job description.
Boss
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2nd Floor Building H, UP Ayala Technohub, Commonwealth Ave., Quezon City, Metro Manila, Philippines
掲載日 02 April 2025
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