Acquire BPO is an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment.

Why Join the A-Team?

Come for a career, stay for the fun!

• Start ASAP
• Fixed Day shift and Weekend off!
• Annual Salary Increase*
• HMO coverage for you and your family
• Yearly Kick Off Parties with major giveaways (like the car in 2023)
• Grow your career - yes, we love to promote internally
• Do meaningful work and collaborate with the best
• 900+ promotions given each year
• 2,700+ leadership training courses

A Glimpse into Your New Role

• Manage inbound call queues to ensure all calls are answered within set service levels
• Assist and address all provisioning enquiries and requests until they are resolved via emails, ticketing system
• Make outbound calls to client representatives to identify and resolve provisioning concerns
• Update the customer database and maintain accurate and current notes in all interactions
• Work collaboratively as part of a team and one goal, contributing ideas and providing help to others

What You’ll Bring

• At least 1 yr Telco experience in an international BPO set up (AU Telco/NBN is preferred but not required)
• Good to Excellent Communication and Customer Service Skills
• Ability to provide level 1 technical support across all products and service
• Ability to meet deadlines, priorities duties and gain co-operation of others
• MS Office and Google Workspace background is a plus
• Activation/Porting/Provisioning exp in Telco is a plus

With a diverse global team working together, we proudly embrace and live by these shared values:

• Collaboration: Brilliant jerks can be brilliant elsewhere.
• Impact: Do, get it done, create impact.
• Passion: Be positive, bring passion and energy.
• Transparency: A transparent team can help each other.

Please refer to job description.