Service Desk Analyst

Microgenesis Business Systems

RM1.5-1.9K[月絊]
ハむブリッドワヌク - マンダルペン幎以䞊幎未満の経隓倧卒正瀟員
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職務内容

犏利厚生

  • 埓業員の評䟡ず報酬

    埓業員評䟡プログラム, ホリデヌギフト

  • 保険健康ずりェルネス

    傷害死亡・四肢切断保険, 歯科保険, 健康保険, 生呜保険, HMO

  • その他

    チャリティヌギフトマッチング, 䌚瀟の゜ヌシャルむベント

  • 特兞報酬

    駐車スペヌス, 研修補助金, 品揃え豊富なパントリヌ

  • 専門胜力開発

    職業蚓緎

  • 䌑暇

    誕生日䌑暇, 病気䌑暇, ひずり芪䌑暇, 女性特別䌑暇, バケヌション䌑暇

続きを読む

説明

  • Act as the single point of contact to support internal and external clients 24/7.
  • Provide first-line investigation, diagnosis, and resolution and promptly allocate unresolved issues.
  • Walk the customer through the problem-solving process.
  • Closely coordinate with clients to ensure issues have been resolved.
  • Updating knowledge bases with details of common problems.
  • Optimize improvements through skills development and knowledge sharing.
  • Perform remote assistance through diagnostic techniques.
  • If there's a need to Change Requests, act systematically to avoid service disruptions in accordance with SLA.
  • Take ownership of user problems and follow up on the status on behalf of the user to communicate the progress promptly.
  • Job Type: Full-time
  • Pay: From Php22,000.00 per month
  • Benefits:
  • Additional leave
  • Company Christmas gift
  • Company events
  • Health insurance
  • Life insurance
  • Schedule:
  • Rotational shift
  • Shift system
  • Supplemental Pay:
  • 13th-month salary
  • Application Question(s):
  • Are you willing to be assigned to different areas from time to time?
  • Are you willing to work on a shift schedule?
  • Education:
  • Bachelor's (Preferred)
  • Experience:
  • Service Desk Analyst: 1 year (Preferred)

芁件

  • An understanding of ITIL and Service Level Agreements.
  • ITIL v4 but not required
  • At least 2 years of substantial experience in IT Service Desk Support.
  • Proficient in hardware and software components and MS Office 365.
  • Customer-oriented with excellent communication skills.
  • Should have excellent technical and computer skills.
  • Must be dependable and able to adapt to changing situations.
  • Should know how to manage time and able to set priorities when handling multiple tickets.
  • Knowledgeable in computer networking.
  • Soft Skills
  • Dedicated and passionate
  • Sense of urgency
  • Initiative/proactive
  • Flexible
  • Self-confident
  • Can work under pressure
  • Organized and detail-oriented
  • Dependable/reliable
  • Team player
IT Services
Preview

Microgenesis Business Systems

RecruiterMicrogenesis Business Systems

7日以内にオンラむン

勀務地

Paragon Plaza, 162 Epifanio de los Santos Ave, Mandaluyong, Metro Manila, Philippines

掲茉日 27 February 2025

類䌌の求人

さらに衚瀺する

Microgenesis Business Systems

51-100 埓業人数

情報技術

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