Job Summary:

• We are seeking a highly skilled and experienced Team Leader to join our healthcare account. The ideal candidate will have a strong background in the BPO industry, particularly in healthcare, and possess excellent leadership and communication skills. This role is responsible for leading a team, ensuring performance targets are met, and maintaining a high standard of service.

Key Responsibilities:

• Supervise and manage a team of customer service representatives handling healthcare-related inquiries.
• Monitor team performance, provide coaching, and ensure adherence to quality standards and KPIs.
• Develop and implement strategies to improve efficiency and customer satisfaction.
• Conduct regular team meetings, training, and performance evaluations.
• Handle escalations and complex customer concerns professionally and effectively.
• Collaborate with management to optimize processes and workflow.
• Ensure compliance with company policies, industry regulations, and client requirements.
• Foster a positive and motivated work environment.

Skills & Competencies:

• Strong leadership and interpersonal skills.
• Excellent communication skills, both verbal and written.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Strong problem-solving and decision-making abilities.
• Ability to manage multiple tasks and meet deadlines effectively.
• If you meet the qualifications and are ready for an exciting leadership role in the healthcare BPO industry, apply today

• Experience: 2 to 5 years of Team Leader experience in a BPO or call center environment.
• Healthcare Experience: At least 2 to 3 years of experience in a healthcare-related role.
• Education: Senior High School Graduate, College Undergraduate, or College Graduate.
• Availability: Must be able to start ASAP.