Tentang Syarikat
Conduit Global, a kgb Company, is one of the world’s largest independent and fully integrated BPO companies with expertise in multi-channel contact center and back office support, providing solutions for:
Customer care
Product support
Technical support
Sales (up-sell / cross-sell / retention)
Social Media
Cost efficient Work-At-Home Agent solutions
Non-voice support
Back office processing
We are one of the world’s largest independent providers of customer contact care. Through hubs in nine countries on four continents, Conduit Global serves over 100 million consumers and has handled over a billion customer contacts in a single year.
With 26 patents and 51 patents pending, we have pioneered the development of information service and technology tools delivered across a single platform connecting multiple channels. These include the internet, email, chat, social media, SMS / MMS text messaging, mobile and landline phones.
Our Mission:
To solve problems - big and small - for consumers and businesses, every single day, with urgency and care.
Our Vision:
To be the best company at providing essential solutions, anywhere and anytime, so that our customers can focus on what they do best...making every day better.
At Conduit Global, our strength lies in the quality of our team and we are always on the lookout for talented, energetic individuals to join us. There are many employment benefits for all our employees. In addition to a competitive salary and benefits, we also offer extensive internal learning and development opportunities and we actively promote from within. We are committed to being an equal opportunities employer and we do not discriminate on the grounds of race, religion or belief, color, sex or sexual orientation, age, physical or mental disability, nationality, ethnic or national origin. All matters related to employment are decided on the basis of skills, experience, specific qualifications (where required), merit and business need.
In more than 20 years of operation, Conduit Global has handled over 3.5 billion customer interactions. That’s over half of the world’s population!
We’ve always been—and continue to be—at the vanguard of customer care innovation, delivering solutions that drive first call resolution, boostNet Promoter scores, increase revenue per user, and sometimes even save lives.
Whether it’s social media, chats, texts, emails, snail mails, mobile calls, VOIP calls, or land line calls—we’re experts at interacting with customers via all media channels.
Expect more from your customer care provider. Expect Success.
