• Assist in building and maintaining positive relationships with clients to support product adoption and customer satisfaction.
• Help capture and forward client feedback to Product and Development teams.
• Collaborate with Sales, Support, Accounting, Product, and Channel teams to deliver an exceptional end-to-end customer experience.
• Support the onboarding and implementation for new clients, ensuring timely delivery of services and achievement of expected MRR (Monthly Recurring Revenue).
• Assist in identifying opportunities for account growth, renewal, and upgrade revenue through increased product adoption.
• Provide strategic account management to drive client engagement and product value realization.
• Maintain accurate records in CRM (HubSpot) and other systems for internal visibility.
• Monitor the company’s digital and social media channels for possible client inquiries and ensure timely response or escalation.
• Monitor industry and market trends to provide insights and strategic guidance to clients.
• Learn and share best practices and continuously improve internal processes and client success methodologies.
• Become an expert in the company’s F&B and Retail software solutions to effectively educate and support clients.

Qualifications

• Open to any course (preferably a degree in Business Management or related fields)
• Fresh graduates are welcome to apply; experience in client success, account management, or a related customer-facing role is an advantage (SaaS or tech company experience is a plus)
• Strong communication, presentation, and interpersonal skills
• Problem-solving and analytical abilities; can think strategically and act tactically
• Comfortable working cross-functionally with Sales, Product, Finance, and Technical teams
• Familiarity with CRM tools like HubSpot or Salesforce is an advantage; willingness to learn and maintain accurate data is expected
• Highly organized and detail-oriented with strong time management skills
• Tech-savvy and eager to become an expert in Company’s products and solutions
• Self-motivated with a positive, customer-first mindset and a passion for delivering value
• Knowledge of the F&B, events, or entertainment industries is a plus

What’s in It for You?

We believe that great work starts with a great workplace. Here’s what you can look forward to when you join our team:

• Competitive Compensation
• Fun & Collaborative Culture – Work with a supportive team that values both results and good vibes.
• Flexible Hybrid Setup – Enjoy the best of both worlds with in-office energy and remote convenience.
• Health Insurance – Get covered with medical benefits upon regularization.
• Paid Time Off – Recharge with vacation and sick leaves you can use.
• Daytime Work Hours
• 13th Month Pay – We recognize your contributions with well-deserved rewards.