Team Leader (BPO)

Synlink Recruitment Outsourcing Co. Inc.

RM3.2-3.5K[Bulanan]
Di lokasi - Taguig3 - 5 Tahun PengalamanSarjana MudaSepenuh-masa
Kongsi

Keterangan Kerja

Manfaat

  • Pengiktirafan dan Ganjaran Pekerja

    Insentif

  • Faedah Mandat Kerajaan

    Gaji Bulan ke-13, Dana Pag-Ibig, Cuti Berbayar, Philhealth, SSS/GSIS

  • Insurans Kesihatan & Kesejahteraan

    HMO

Job Requirements

  • College Undergraduate or College Graduate
  • with at least 3-5 years experience in BPO
  • 2 years as TL/Supervisor


Key Responsibilities:

  • Supervise daily operations of a team handling customer service, technical support, or back-office functions.
  • Monitor performance metrics
  • Coach, mentor, and provide regular feedback to team members to drive continuous improvement.
  • Conduct regular team huddles, one-on-ones, and performance reviews.
  • Handle escalated customer issues or complaints and ensure timely resolution.
  • Ensure compliance with company policies, quality standards, and client expectations.
  • Generate and analyze reports to identify trends, areas for improvement, and team performance insights.
  • Collaborate with QA, Workforce, and Training teams to align goals and optimize operations.
Kepimpinan
Preview

Rachel Paglinawan

HR OfficerSynlink Recruitment Outsourcing Co. Inc.

Balas Hari Ini 5 Kali

Tempat Bertugas

Taguig. Taguig, Metro Manila, Philippines

Disiarkan pada 17 October 2025

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