The Accounts Receivable Collections Practitioner manages end-to-end Order-to-Cash (OTC) processes such as billing, invoicing, cash application, collections, account reconciliation, and dispute management. The role requires handling customer inquiries, resolving account issues, coordinating with internal teams, and ensuring that all tasks are completed accurately and on schedule in line with SLAs and business goals.

Qualifications:

• 1–3 years of relevant Collections experience
• Bachelor’s degree holder
• Willing to work onsite
• Amenable to night shift schedule

Responsibilities:

• Responding to external and internal customer requests via phone and email in a faced paced, highly complex environment

• Independently collect past due invoices by contacting customers via phone, email, or portal

• Independently reconcile complex accounts, support in resolving customer disputes in a timely manner by collaborating with other departments within the company regarding invoices/billings or cash applications.

• Organizational, technical and communication skills necessary to efficiently prioritize and resolve existing customer issues and facilitate payment.

• Process daily and/or month-end Account reconciliations - spread sheets such as daily cash log.

• Review/prepare customer refunds for duplicate payments, overpayments, and payments to incorrect company.

• Preparation of weekly aging report and prioritize accounts based on overdue status.

• Account review for credit releases.