Description

• Provide exceptional customer service to guests, addressing inquiries and resolving issues promptly.
• Maintain a welcoming atmosphere, ensuring guests feel comfortable and valued throughout their stay.
• Assist guests with reservations, check-ins, and check-outs, ensuring a smooth and efficient process.
• Coordinate with various departments to fulfill guest requests and enhance their experience.

Requirements

• Educational Qualifications: Bachelor’s degree in Hospitality Management or a related field preferred.
• Experience Level: 0–2 years of experience in customer service or hospitality.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Friendly, proactive, and detail-oriented with a passion for customer satisfaction.
• Working Conditions: May require working during evenings, weekends, and holidays based on guest needs.