Gladex Travel and Tours Corp. Customer Experience Team Lead

Customer Experience Team Lead

Gladex Travel and Tours Corp.

RM1.5-1.9K[Bulanan]

Di lokasi - Manila<1 Thn PengalamanSarjana MudaSepenuh-masa

Kongsi

Keterangan Kerja

Manfaat

Pengiktirafan dan Ganjaran Pekerja
Penilaian Tahunan, Insentif
Faedah Mandat Kerajaan
Gaji Bulan ke-13, Dana Pag-Ibig, Cuti Berbayar, Philhealth, SSS/GSIS
Insurans Kesihatan & Kesejahteraan
HMO
Lain-lain
Acara Sosial Syarikat
Faedah Tambahan
Lawatan Tahunan Syarikat
Pembangunan Profesional
Latihan Pekerjaan, Pembangunan Profesional
Cuti & Pelepasan
Cuti Sakit, Curi Percutian

Baca Lebih Lanjut

Penerangan

Provide exceptional post-purchase support to customers.
Resolve product inquiries and complaints promptly.
Maintain accurate records of customer interactions.
Assist customers with returns and exchanges.
Collaborate with other departments to enhance customer satisfaction.
Meet individual and team performance targets.
Stay updated on product knowledge and company policies.

Syarat-syarat

Educational Qualifications: Bachelor's degree in a relevant field.
Experience Level: Less than 1 year of customer service experience, preferably in a call center environment.
Skills and Competencies: Proficiency in the English language, strong customer service orientation, excellent problem-solving abilities, and organizational skills.
Responsibilities and Duties: Handle customer inquiries, resolve issues, and provide product support while ensuring customer satisfaction.
Working Conditions: Office environment, with a possible rotation of shifts and call handling responsibilities.
Qualities and Traits: Must be a team player with strong interpersonal skills, able to communicate effectively, and demonstrate patience and empathy towards customers.

Bahasa InggerisKhidmat PelangganPenyelesaian MasalahKemahiran BerorganisasiKemahiran KakitanganKemahiran InterpersonalBersifat KepimpinanPusat Panggilan