Role: Sales Support

Description

• Provide exceptional customer service support post-sale, addressing any inquiries or issues.
• Assist customers with troubleshooting and problem-solving for the products they have purchased.
• Maintain accurate records of customer interactions and feedback for continuous improvement.
• Coordinate with various departments to ensure customer satisfaction and timely resolution of issues.
• With back-office experience; handles 50% inbound and outbound tasks.
• Excellent customer service background in a BPO setting.
• Strong written and verbal communication skills.
• Excellent listening skills; attentive to details and able to ask clarifying questions to support problem-solving.
• Proficient in computer use with strong typing skills.

Requirements

• Educational Qualifications: High school diploma or equivalent preferred.
• Experience Level: At least 6 months BPO Experience
• Skills and Competencies: Strong customer service skills and ability to communicate effectively in English.
• Skills and Competencies: Proficient problem-solving and technical skills to assist customers efficiently.
• Skills and Competencies: Excellent organizational, interpersonal, and people skills.
• Responsibilities and Duties: Ability to manage multiple tasks and prioritize customer needs effectively.