The Training Assistant Manager is responsible for overseeing the development, delivery, and evaluation of both technical and non-technical training programs. Key responsibilities include:

• Designing and delivering training by developing curriculum and materials, selecting delivery methods, and monitoring effectiveness.
• Leading discipline-specific training, such as professional/technical knowledge and competency development (e.g., Finance standards, Sales negotiation skills).
• Conducting general workplace and skills training, including communication, time management, leadership, and common business tools (e.g., spreadsheets, email systems).
• Collaborating with vendors for content development or training delivery as needed.
• Proven experience in Training Needs Analysis (TNA) to assess and align training with business goals.
• Ability to manage feedback loops to evaluate and improve training performance.
• Experience conducting communications workshops and training sessions.
• Strong collaboration skills, particularly in working with Recruitment and Operations teams to address employee performance and reduce attrition.

• At least 1-2 years of experience as a Training Assistant Manager in BPO
• Experience in Training Needs Analysis (TNA)
• Proven ability to manage feedback loops for training performance
• Experience in running communications workshops/training
• Strong collaboration skills, especially in working with Recruitment and Operations to address performance and attrition
• Cebu City | Full onsite | Graveyard Shift