WFM Assistant Manager
Alldigi Tech Manila Inc.
Keterangan Kerja
Manfaat
Elaun
Elaun Makanan
Pengiktirafan dan Ganjaran Pekerja
Penilaian Tahunan, Program Pengiktirafan Pekerja
Faedah Mandat Kerajaan
Gaji Bulan ke-13, Dana Pag-Ibig, Cuti Berbayar, Philhealth, SSS/GSIS
Insurans Kesihatan & Kesejahteraan
Kemalangan & Insurans Kecacatan, HMO
Lain-lain
Acara Sosial Syarikat
Faedah Tambahan
Kuarter Tidur
Pembangunan Profesional
Pembangunan Profesional
Cuti & Pelepasan
Cuti Kematian, Cuti Bersalin & Paterniti, Cuti Sakit, Cuti Khas untuk Wanita, Curi Percutian
- Manage the scheduling, forecasting, and real-time tracking of call center staff to ensure smooth operations and meet performance goals.
- Monitor daily performance and adjust schedules as needed to meet service targets (SLAs and KPIs).
- Work closely with operations, training, and other teams to align workforce plans with company goals.
- Ensure agents follow their schedules and quickly address issues like lateness or absences.
- Use past data to predict call volumes and staffing needs, then create schedules to ensure the right coverage.
- Analyze call center data to find ways to improve efficiency and performance.
- Partner with managers and supervisors to solve staffing issues and operational problems.
- Keep open communication with agents, sharing timely updates about schedules or any changes.
- At least 3-5 years of RTA/WFM experience in BPO setting
- At least 2 years of handling Workforce Management Team
- Bachelor's/College degree or Associate Grad of any course or field
- Good Communication, Analytical and Problem-Solving skills
- Has good understanding of People Management
- Ability to multi-task, focus and complete reports for extended periods of time
- Attention to detail and high level of accuracy
- MS Excel, Word and PowerPoint proficient
Myla Penaflor
HR AssociateAlldigi Tech Manila Inc.
Lebih daripada sepuluh balasan hari ini
Tempat Bertugas
3F, One World Square. G2PX+27H, Upper McKinley Hl, Taguig, 1634 Metro Manila, Philippines
Disiarkan pada 22 July 2025
Pekerjaan Serupa
Lihat selanjutnyaCID Manager
Dempsey Resource Management Inc.RM7.3-10.9K[Bulanan]
Di lokasi - Taguig5 - 10 Tahun PengalamanSarjana MudaSepenuh-masa
Maria PalmaTalent Acquisition Manager
Assistant Manager - Training
Risewave Consulting Inc.RM7.3-8.7K[Bulanan]
Di lokasi - Bandar Quezon3 - 5 Tahun PengalamanSarjana MudaSepenuh-masa
Warren SuizaHR Officer
Assistant Plant Manager
Commonwealth Foods, Inc.RM2.2-4.4K[Bulanan]
Di lokasi - Makati3 - 5 Tahun PengalamanSarjana MudaSepenuh-masa
Jhem AnionHR Officer
Assistant Store Manager
Habitual Foods, Inc.RM1.8-2.2K[Bulanan]
Di lokasi - Makati5 - 10 Tahun PengalamanSarjana MudaSepenuh-masa
Gee HumawanRecruitment specialist
Assistant Manager
One Lead Connect International RecruitmentRM3.3-3.6K[Bulanan]
Di lokasi - Pasay1 - 3 Tahun PengalamanDiplomaSepenuh-masa
JEZREEL ANNE NIVALRECRUITMENT OFFICER
Alldigi Tech Manila Inc.
501-1000 Pekerja
BPO & Pusat Panggilan
Lihat pengambilan kerja
Sertai Bossjob
Peringatan Keselamatan Bossjob
Jika jawatan memerlukan anda bekerja di luar negara, sila berhati-hati dan berhati-hati dengan penipuan.
Jika anda menemui majikan yang mempunyai tindakan berikut semasa pencarian kerja anda, sila laporkan segera
- menahan ID anda,
- menghendaki anda memberikan jaminan atau mengumpulkan sesuatu,
- memaksa anda untuk melabur atau mengumpul dana,
- mengumpul faedah haram,
- atau situasi haram yang lain.
