Job Responsibilities:

• Lead and manage a team of collections agents, providing guidance, support, and coaching to achieve performance targets and KPIs in debt recoveries.

• Develop and implement effective collections strategies tailored to the Australian market, leveraging your in-depth understanding of local regulations and industry best practices.

• Monitor and analyze team performance metrics specific to debt recoveries, identifying areas for improvement and implementing action plans to enhance efficiency and effectiveness.

• Stay updated on changes in Australian debt collection laws and regulations, ensuring full compliance in all collections activities and documentation.

• Collaborate with legal experts and external agencies when necessary to handle complex debt recovery cases in accordance with Australian legal requirements.

• Conduct regular performance reviews, provide constructive feedback, and facilitate training programs to enhance the skills and knowledge of team members in debt recoveries.

• Foster a positive and collaborative work environment that promotes teamwork, professionalism, and excellence among team members.

• Prepare and present reports on team performance, debt recovery trends, and strategies to senior management, providing insights and recommendations for continuous improvement.

Qualifications:

• Proven experience in Australian debt recoveries, with at least 5 years in a leadership or supervisory position.

• Strong understanding of collections processes, including skip tracing, negotiation techniques, and legal regulations.

• Excellent leadership and communication skills, with the ability to motivate and inspire team members to achieve goals.

• Analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions.

• Exceptional organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.

• Strong problem-solving skills and the ability to handle difficult situations with professionalism and diplomacy.

About the Company

Are you seeking a great career opportunity with exceptional benefits? Look no further! Vault Outsourcing is not just a company; it's a dynamic force offering a new and exciting career path. 

We believe our people are our greatest asset and foster a family atmosphere that encourages excellence. Join us in redefining offshoring excellence, where your career is valued, and exciting opportunities await. Discover what we can offer - your gateway to a fulfilling career! 

ENJOY THESE EXCITING BENEFITS WHEN YOU JOIN OUR AMAZING TEAM! 

• Your equipment is on us! Laptop provided 

• HMO benefits for you and your dependents 

• Group Life Insurance

• Mental Health Program - GET FREE CONSULTATION! 

• Eligibility to our Employee Referral Program FROM DAY 1. Get above average Referral Bonus for every successful hire 

• Leave credits available in your first month! Up to 20 leave credits per year

• Annual performance review

• Company events 

• Rewards and Recognition 

• Monthly engagement activities 

Please refer to job description.