Coffee Preparation

• Prepare a variety of hot and cold coffee beverages, including espresso, lattes, cappuccinos, mochas, cold brew, and iced drinks, based on customer orders.
• Grind coffee beans, steam milk, and brew coffee using espresso machines, drip coffee makers, or French presses.
• Ensure all beverages are made to specification, consistently meeting quality standards.

Customer Service:

• Greet customers warmly, take drink orders, and provide recommendations based on their preferences.
• Build rapport with regular customers and ensure they feel welcome and valued.
• Handle customer concerns or complaints in a professional manner, striving for resolution and customer satisfaction.

Cash Handling and Order Management:

• Process customer payments, operate the cash register, and provide accurate change.
• Handle both cash and electronic payments, ensuring proper transaction accuracy.
• Manage customer orders, keeping track of orders in a timely manner to ensure smooth service.

Product Knowledge and Upselling:

• Stay knowledgeable about the types of coffee beans, brewing methods, and menu offerings.
• Suggest additional products such as pastries, snacks, or specialty drinks to enhance the customer experience.
• Educate customers about the different coffee options and help them find their favorite drinks.

Maintain Cleanliness and Organization:

• Keep the coffee station, utensils, and equipment clean and organized, following health and safety regulations.
• Regularly clean espresso machines, grinders, blenders, and other tools to maintain equipment functionality.
• Restock supplies (e.g., cups, syrups, coffee beans, milk) as necessary.

Teamwork:

• Work collaboratively with fellow baristas, kitchen staff, and management to ensure smooth operations.
• Assist in opening or closing the cafe, including setting up the workspace or cleaning at the end of the day.

Handling Special Requests:

• Accommodate special customer requests (e.g., lactose-free, vegan options, extra shot of espresso, etc.).
• Handle allergies and dietary restrictions with care to ensure safe drink preparation.

Inventory Control:

• Assist in inventory tracking and alert management when supplies such as coffee beans, syrups, or milk are running low.
• Help with stock rotation to ensure fresh products are always used.