• Contribute to a positive work environment by collaborating with healthcare team members and effectively communicating patient care information
• Prepare and maintain daily appointment templates and patient records
• Arrange and manage patient referrals
• Perform patient check-in and check-out functions with accuracy and professionalism
• Obtain and input accurate scheduling and registration data
• Coordinate patient flow efficiently, ensuring timeliness and adherence to priority standards
• Identify and communicate issues that might result in service delays or denials
• Manage appointment add-ons, reschedules, and cancellations in accordance with facility protocols
  
  
  

• High school diploma (or higher)
• At least one year of telephonic or in-person customer service experience handling moderate to complex transactions
• At least one year of healthcare experience, with familiarity in medical terminology and behavioral health.
• Proficiency with computer systems, including the ability to navigate between screens using a keyboard and mouse
• Experience working in a physician's office, provider setting, or medical office
• Knowledge of electronic medical record (EMR) systems and practice management systems
• Comfort in working with various types of technology
• Ability to provide a suitable home workspace with broadband internet access
• Ability to perform all essential job duties satisfactorily
  
  
  

• HMO coverage with two free dependents upon regularization
• VL/SL credits upon regularization
• Friendly and supportive work culture
• 13th-month pay and other Philippine-government-mandated benefits
• Non-taxable allowances
• Pay increases, performance bonuses, birthday gifts, and many more
  
  
  

• Full-time position
• Monday to Friday, night shift
• Hybrid work setup with on-site training
  
  
  

Please refer to job description.