Skills and Experience Required:

• Graduate of Bachelor of Science in Industrial Engineering or Bachelor Science in Business Administration Major in Operations Management or any equivalent course.
• Open to fresh graduates or experienced applicants.
• Good communication and interpersonal skills to collaborate with stakeholders at all levels.
• Strong analytical and problem-solving skills with the ability to understand complex processes and identify areas for improvement.
• Knowledge of change management principles and methodologies.
• Proficient in data analysis and reporting tools (e.g., Excel and more)
• Willing to work on a graveyard/night shift.

Key Responsibilities:

• Document the business processes and provide research assistance to management
• Responsible for the documentation of business processes, workflows and training material.
• Work with management to analysis the business processes, workflows and training material for improvement opportunities and when needed, help define the operational impact of proposed modifications.

TASKS:

• Interviews internal Business Subject Matter Experts (SMEs) to understand work functions and processes and gather information.
• Develop materials to document operational end-to-end process flows
• Summary recommendations from SMEs for process improvements and other findings
• Writes detailed policy and procedure documents based on discussions with process owners and identification / creation of process flows with an emphasis on accuracy and compliance with business needs.
• Develop and organize work instructions, visual aids, and other education materials
• Provide recommendations on processes reviewed as outlined in the document.
• Work with Process Documentation Specialist in providing EOD, EOW and EOM productivity numbers.
• Ensure to hit the monthly targets set by the Opex Manager.