• Create business process diagrams using Business Process Model and Notation (BPMN)
• Produce process narratives/ descriptions
• RACI
• Inputs and Outputs
• Business Requirements Documents
• Process Master List or Inventory

• Education: Bachelor’s degree in business, Finance, Engineering, IT, or a related field.
• Experience: Experience as a Business Analyst, preferably in the local power distribution, utilities, or energy sector.
• Knowledge of billing systems and data analysis tools.
• Analytical Skills: Strong analytical and problem-solving skills.
• Communication Skills: Excellent written and verbal communication skills.

· Knowledge of Regulatory Requirements: Understanding of the relevant regulations and policies in the electricity industry.