JOB DESCRIPTION

Market Research

• Conduct detailed market research to evaluate the potential for launching new products in the target market.
• Analyze industry trends, customer needs, competitor offerings, and pricing strategies. Provide insights and recommendations to support strategic decision-making.

Product Study & Development

• Acquire comprehensive knowledge of newly launched products, including specifications, features, functionalities, and benefits
• Understand product applications and operational procedures to communicate effectively with dealers, agents, and customers
• Stay updated on product upgrades, enhancements, and modifications to maintain current expertise
• Monitor industry trends and competitor products to understand positioning and unique selling points.

Dealer Relationship Management

• Maintain strong and productive relationships with dealers to support business growth. Conduct regular dealer visits to ensure alignment on sales targets, product updates, and operational needs
• Act as the primary mediator between the company and dealers, ensuring timely communication and issue resolution
• Support dealers in improving product knowledge and customer service quality. Gather feedback from dealers to identify opportunities, challenges, and areas for improvement.

Product Knowledge Sharing & New Product Promotion

• Ensure all agents and dealers receive comprehensive and up-to-date product knowledge to improve their understanding and product offerings
• Actively promote newly launched products and maintain continuous communication with agents regarding updates, features, and availability.

After-Sales Support

Coordinate with suppliers to manage spare parts support, including tracking lead times for requested parts, to ensure timely customer service and warranty repairs

Work closely with the repair/technical team to gather accurate information about spare parts and technical issues.

Provide suppliers with necessary documentation, including photos and technical details to ensure smooth operations.

Addressing Agents’ Concerns

• Handle inquiries and concerns raised by agents regarding discount requests in the Unit Technical Report
• Manage charges for backload units and ensure discount approvals are processed as per the Director’s instructions.
• Maintain clear communication and transparency in resolving agents’ operational issues.

Customer Support

• Support the management and resolution of customer concerns by coordinating with the technical team.
• Guide customers on newly launched products by educating them on features and demonstrating operational procedures
• Ensure a positive customer experience through timely follow-ups and clear communication.

QUALIFICATIONS

• Must be able to drive and hold a valid professional driver’s license.
• Bachelor’s degree in Agriculture or related field.
• Strong knowledge and hands-on familiarity with agricultural equipment, tools, and field operations.
• Able to conduct field visits and support activities across various regions.
• Willing to travel frequently and work in different site locations as needed.
• Physically fit and capable of handling fieldwork responsibilities.
• Strong communication and coordination skills.

Working schedule:

MONDAY TO SATURDAY 8AM TO 5PM