• Handle incoming calls from customers and provide accurate information.
• Assist customers with inquiries, issues, and complaints in a professional manner.
• Document customer interactions and feedback for quality assurance.
• Work collaboratively with team members to enhance customer service experience.
• Maintain a positive attitude and contribute to a supportive work environment.

Requirements

• Educational Qualifications: High School diploma or equivalent required.
• Experience Level: 0–2 years of experience in customer service or call center roles.
• Skills and Competencies: Proficiency in English language; strong customer service skills; problem-solving abilities.
• Qualities and Traits: Excellent interpersonal skills; team player with a strong work ethic; organizational skills.
• Working Conditions: Fast-paced call center environment with flexible shifts.