• Provide exceptional customer service and support via phone, email, and chat.
• Respond to customer inquiries and resolve complaints efficiently while ensuring customer satisfaction.
• Maintain knowledge of products and services to accurately guide customers.
• Document customer interactions and feedback in the call center system.
• Collaborate with team members to improve service delivery and operational efficiency.

Requirements

• Educational Qualifications: High School diploma or equivalent
• Experience Level: Less than 1 year of experience in a customer service role
• Skills and Competencies: Proficiency in English, strong customer service skills, and technical proficiency
• Qualities and Traits: Excellent people skills and a positive attitude
• Responsibilities and Duties: Ability to manage high call volumes and effectively prioritize tasks
• Working Conditions: Fast-paced call center environment