BENEFITS

• Very competitive salary
• Meal and transportation pay
• Rice allowance
• Night differential [when applicable]
• Account incentives
• Sick and vacation leaves
• Educational assistance
• Retirement plan
• Annual appraisal and bonuses
• Comprehensive health plan for you and your loved ones
• Clean, safe & modern working environment

RESPONSIBILITIES

• Communicate with customers in a courteous, friendly and professional manner using agreed procedures
• Listen attentively to customer needs; demonstrate empathy while maximizing opportunity to build rapport
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Maintain basic knowledge of client products and/or services

CANDIDATE PROFILE

• 18 years old or above
• Computer literate
• Must be FLUENT in English; keep in mind that you'll be conversing with foreign customers
• Committed to full-time long-term employment

All successful applicants go through a month-long training on communications, culture and product-specific courses to equip them before actual work begins.

EDUCATIONAL & PROFESSIONAL ATTAINMENT

• At least graduated HS (prior to K-12 curriculum) / ALS / SHS (K-12)
• Not tied up with academics; not currently studying nor enrolling for school
• Fresh college graduates are encouraged to apply
• BPO experience handling international voice account is a DEFINITE PLUS but not required

NOTE: For applicants falling under the K-12 curriculum, you should be graduates of Senior High School because strictly Junior HS graduates will not be accepted. However, for applicants under the old (before K-12) curriculum, HS graduates are welcome to apply.