Description

• Manage inbound and outbound calls to provide excellent customer service.
• Assist customers with inquiries, complaints, and product information.
• Document call information and detailed records of customer interactions.
• Collaborate with team members to improve overall service and communication.
• Follow up with customers to ensure issue resolution and satisfaction.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field or equivalent experience.
• Experience Level: Fresh graduate or less than 2 years of experience in a call center or customer service environment.
• Skills and Competencies: Strong interpersonal and communication skills.
• Skills and Competencies: Problem-solving and effective decision-making abilities.
• Qualities and Traits: Strong work ethic and reliability.
• Skills and Competencies: Ability to manage account information effectively and maintain customer satisfaction.