Job Title: Customer Service Representative

Location: Metro Manila / Cebu

Job Type: Full-time

We are seeking a dedicated and personable Customer Service Representative to join our team. The successful candidate will act as a liaison between our company and customers, providing product/service information, resolving issues, and ensuring an excellent customer experience. The ideal candidate is empathetic, solutions-focused, and thrives in a fast-paced environment.

Responsibilities:

• Respond promptly to customer inquiries via phone, email, chat, or in person
• Provide accurate, valid, and complete information by using the right tools and methods
• Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution
• Maintain customer records by updating account information
• Process orders, forms, applications, and requests
• Identify and assess customers’ needs to achieve satisfaction
• Follow communication procedures, guidelines, and policies
• Collaborate with internal departments to resolve complex issues
• Go the extra mile to engage customers and enhance their experience

• At least High School Graduate (old curriculum) or SHS
• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of personalities
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Basic computer proficiency (MS Office, email, etc.)

What We Offer:

• Competitive salary
• Health, dental, and vision benefits
• Paid time off and holidays
• Opportunities for growth and advancement
• Supportive and team-oriented work environment