Call Center Agent (Non-Voice)

Crescendo Staffing and Business Consulting Inc.

Mustahak
RM1.4-2.1K[Bulanan]
Di lokasi - Bandar Quezon<1 Thn PengalamanDiplomaSepenuh-masa
Kongsi

Keterangan Kerja

Manfaat

  • Pengiktirafan dan Ganjaran Pekerja

    Pelan Insentif Ekuiti, Komisyen, Bonus Prestasi

  • Faedah Mandat Kerajaan

    Gaji Bulan ke-13, Pinjaman Pekerja, Dana Pag-Ibig, Cuti Berbayar

  • Pembangunan Profesional

    Latihan Pekerjaan

  • Cuti & Pelepasan

    Cuti Sakit, Curi Percutian

Baca Lebih Lanjut

We are looking for a detail-oriented and reliable Non-Voice Customer Service Representative to handle customer concerns through written communication channels such as email, chat, and tickets. The role focuses on providing accurate information, resolving issues efficiently, and maintaining high customer satisfaction—without phone calls.


Key Responsibilities

  • Respond to customer inquiries via email, chat, and support tickets
  • Resolve concerns related to accounts, orders, billing, or technical issues
  • Provide clear, professional, and grammatically correct written responses
  • Document interactions and update customer records accurately
  • Follow company policies, workflows, and quality standards
  • Meet productivity and performance metrics (AHT, QA, SLA)
  • Escalate complex cases when necessary


Qualifications

  • College Grad/Associate or Vocational Grad (at least 2 years)
  • At least 3-6 months Customer Facing Experience in any Industry
  • Good written English communication skills
  • Basic computer and typing skills
  • Ability to multitask and work in a fast-paced environment
  • Willing to work on shifting schedules, weekends, or holidays
Khidmat PelangganPenyelesaian MasalahBahasa InggerisBersifat Kepimpinan
Preview

Mark Christian de Guzman

HR OfficerCrescendo Staffing and Business Consulting Inc.

Aktif dalam masa tiga hari

Tempat Bertugas

Bridgetowne Destination Estate. Eulogio Rodriguez Jr. Ave, Quezon City, Metro Manila, Philippines

Disiarkan pada 13 January 2026

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