Customer Service Associate | Wireless & Mobile Communications

Sutherland Philippines

Mustahak

RM1.4-2.1K[Bulanan]

Di lokasi - Taguig1 - 3 Tahun PengalamanSekolah MenengahSepenuh-masa

Kongsi

Pengiktirafan dan Ganjaran Pekerja
Bonus Prestasi, Penilaian Tahunan, Program Pengiktirafan Pekerja, Insentif
Faedah Mandat Kerajaan
Gaji Bulan ke-13
Insurans Kesihatan & Kesejahteraan
Penjagaan Kesihatan Di Tapak, Insurans Hayat, HMO
Faedah Tambahan
Keahlian Gim, Kuarter Tidur
Pembangunan Profesional
Program Bantuan Pekerja, Pembangunan Profesional
Cuti & Pelepasan
Cuti Bersalin & Paterniti, Cuti Sakit, Curi Percutian

Baca Lebih Lanjut

Responsible for handling calls and providing customer support
Identify and relate with various customer needs and scenarios
Conduct issue identification and problem-solving meeting customer needs and satisfaction
Provide customers with cutting-edge service in a friendly, confident and knowledgeable manner
Remain updated in client and internal processes, technology applications, utilities, and products
Utilize various internal and client based tools and applications for customer management and servicing
Conduct data entry, documentation, and case management
Work and partner with others within a team-based environment
Achieve and maintain required metrics and goals
Adhere to company policies and procedures as described on the HR Handbook

Finished at least 2 years in college (or High School Graduate + relevant work experience)
Excellent English written and verbal communication skills
Working knowledge on computers, the Internet and the wireless network industry
Good customer service, multi-tasking and problem-solving skills
Ability to work on shifting (graveyard) schedules and weekends
Willingness to grow more within the company by performing other duties/projects that may be assigned

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