As a Customer Service Associate for our Wireless & Broadband Services account in Tarlac, you’ll be assisting customers with billing inquiries, resolving technical issues, and offering tailored solutions to enhance their experience with our products and services.

What’s the day-to-day vibe like in this role?

• Responsible for handling calls and providing customer support
• Identify and relate with various customer needs and scenarios
• Conduct issue identification and problem-solving meeting customer needs and satisfaction
• Provide customers with cutting-edge service in a friendly, confident and knowledgeable manner
• Remain updated in client and internal processes, technology applications, utilities, and products
• Utilize various internal and client based tools and applications for customer management and servicing
• Conduct data entry, documentation, and case management
• Work and partner with others within a team-based environment
• Achieve and maintain required metrics and goals
• Adhere to company policies and procedures as described on the HR Handbook

You’re the perfect fit if you have:

• Finished at least 2 years in college (or High School Graduate + relevant work experience)
• Excellent English written and verbal communication skills
• Working knowledge on computers, the Internet and the wireless network industry
• Good customer service, multi-tasking and problem-solving skills
• Ability to work on shifting (graveyard) schedules and weekends
• Willingness to grow more within the company by performing other duties/projects that may be assigned

The good stuff coming your way

At Sutherland, you’re a big deal. That’s why from day one, you’ll enjoy perks and benefits designed to help you grow, achieve more, and build the career you deserve.

• Paid training
• Paid time off
• Vision, dental, and health benefits
• HMO + Dependent (including same-sex partner)
• Flexible scheduling based on program needs
• Performance incentives on selected programs
• World-class virtual support
• Career development & advancement opportunities