• Manage incoming calls and respond to customer inquiries effectively.
• Provide accurate information about products and services to customers.
• Resolve customer complaints and issues promptly and professionally.
• Document call information and update customer records in the system.
• Achieve individual and team performance goals.

Requirements

• Educational Qualifications:High School Diploma or equivalent
• Experience Level:0–2 years
• Skills and Competencies:Strong English language skills, excellent customer service abilities, adept problem-solving skills, ability to work well with people, familiarity with call center operations
• Responsibilities and Duties:Ability to manage stress and handle challenging situations
• Qualities and Traits:Positive attitude, strong work ethic, and good communication skills