Responsibilities:

• Provide night shift technical support via online chat and phone to U.S. and European customers, with a focus on xTool’s laser cutting and engraving products.
• Respond to customer inquiries, accurately document issues, and deliver timely, effective solutions.
• Monitor and follow up on customer feedback to ensure complete resolution of service-related concerns.
• Build and maintain positive customer relationships to enhance overall satisfaction and loyalty

Job Requirements:

• Proven experience in BPO customer service or support (min. of 6 months for Representatives)
• Strong verbal and written English communication skills
• Comfortable handling calls, emails, and live chats
• Good problem-solving and active listening skills
• Willing to work night shifts, weekends, or holidays
• Ability to work in a fast-paced, team-oriented environment

Work details:

• Work location: Brgy. Poblacion, Tuba, Benguet, Philippines
• Work setup: Full-time onsite
• Work schedule: Night shift