• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with inquiries regarding products, services, and account information.
• Resolve customer issues by identifying the root cause and providing effective solutions.
• Maintain accurate and detailed records of customer interactions in the CRM system.
• Collaborate with team members and other departments to enhance the customer experience.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: No experience required; training will be provided
• Skills and Competencies: Strong command of the English language
• Skills and Competencies: Excellent customer service skills
• Skills and Competencies: Good problem-solving abilities
• Skills and Competencies: Strong people skills and ability to work well in a team
• Skills and Competencies: Familiarity with call center operations is a plus but not required