Job Title: Customer Service Representative (Pooling – Iloilo City)

Posting Start Date: 05/15/2025

Company: Hinduja Global Solutions (HGS)

Location: Iloilo City, Philippines

Salary Range: PHP 21,000 – PHP 22,000 per month

About HGS

Hinduja Global Solutions (HGS) is a global leader in Customer Experience and Business Process Management with over four decades of service excellence. We combine customer-obsessed operations with forward-thinking digital solutions to deliver exceptional value. As we continue to innovate, we remain focused on transforming customer experiences and helping clients gain a competitive edge.

Job Overview

We are pooling candidates for the Customer Service Representative (CSR) position in Iloilo City. The role is responsible for delivering high-quality customer service, resolving customer inquiries, and ensuring satisfaction and loyalty.

Key Responsibilities

• Handle inbound calls and resolve concerns using proactive customer service and call control techniques.
• Provide an exceptional customer experience by personalizing interactions and adding value to each call.
• Retain customers by highlighting service value and offering effective solutions.
• Continuously improve product knowledge and participate in ongoing training.
• Utilize internal systems effectively and escalate issues to appropriate departments when needed.
• Follow company policies and uphold HGS’ Commitment to Excellence.
• Perform other related tasks as assigned.

Qualifications

• Strong interpersonal skills; positive, pleasant, and customer-focused.
• Excellent English communication skills with clear enunciation and proper grammar.
• Ability to retain detailed information and follow instructions accurately.
• Strong problem-solving abilities in a customer service environment.
• Ability to understand, capture, and interpret customer information.
• Emotional sensitivity and professionalism when handling customer needs.
• Reliable, enthusiastic, and maintains a professional attitude.
• Knowledge of proper telephone etiquette.

Working Conditions

• Must be willing to work irregular hours, including evenings, weekends, and public holidays.
• Open to shifting schedules to meet client and customer demands in a 24/7 environment.

Job Types: Full-time, Fresh graduate

Benefits:

• Company Christmas gift
• Health insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Work Location: In person