• Handle incoming customer inquiries via phone, email, and chat.
• Provide exceptional customer service by resolving issues and answering questions promptly.
• Document interactions and update customer records in the database.
• Conduct follow-up communications to ensure customer satisfaction.
• Collaborate with team members to improve processes and enhance service delivery.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: At least 6 months of experience in a call center or customer service role
• Skills and Competencies: Proficient in English language, strong problem-solving skills, excellent people skills, and familiarity with call center operations
• Qualities and Traits: Patient, empathetic, and detail-oriented with a positive attitude
• Responsibilities and Duties: Ability to work in a fast-paced environment while maintaining high-quality service