• Handle customer inquiries and provide information regarding products and services.
• Assist customers with issues and resolve complaints in a timely manner.
• Maintain accurate records of customer interactions and transactions.
• Follow up with customers to ensure satisfaction with the service provided.
• Meet performance metrics related to call handling and customer satisfaction.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years (entry-level)
• Skills and Competencies: Proficient in English; Strong customer service skills
• Qualities and Traits: Excellent problem-solving abilities; Strong work ethic; People-oriented attitude
• Working Conditions: Work in a fast-paced call center environment