• Handle incoming calls and provide exceptional customer service.
• Resolve customer queries and issues in a timely and efficient manner.
• Document all interactions and transactions accurately in the CRM system.
• Maintain a positive and professional demeanor with clients at all times.
• Collaborate with team members to enhance service delivery.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: Entry-level; no prior experience required
• Skills and Competencies: Proficient in English; strong customer service skills; effective problem-solving abilities; excellent people skills; familiarity with call center operations
• Qualities and Traits: Positive attitude; strong communication skills; willingness to learn; ability to work in a fast-paced environment
• Working Conditions: Office environment; will require sitting for extended periods; may involve weekend shifts