Description

• Handle incoming calls and assist customers with inquiries and issues.
• Provide excellent customer service and ensure customer satisfaction.
• Resolve customer complaints and escalate issues as needed.
• Document interactions with customers accurately and effectively.
• Meet or exceed performance metrics for call handling and customer satisfaction.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 0–2 years (entry-level position).
• Skills and Competencies: Proficient in English language.
• Skills and Competencies: Strong customer service skills.
• Skills and Competencies: Excellent problem-solving abilities.
• Skills and Competencies: Good interpersonal and people skills.
• Skills and Competencies: Familiarity with call centre operations.