• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Provide accurate information regarding products and services to customers.
• Resolve customer issues and complaints by taking appropriate actions.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: Entry-level (0–2 years)
• Skills and Competencies: Proficient in English; Strong customer service and people skills
• Qualities and Traits: Problem-solving mindset; Organized; Team player
• Responsibilities and Duties: Ability to work in a fast-paced environment; Adaptability to various customer interaction scenarios