• Handle incoming calls and customer inquiries professionally.
• Provide accurate information and resolve customer issues effectively.
• Maintain customer records and document interactions in the database.
• Collaborate with team members to improve service delivery.
• Adhere to established service levels and quality standards.

Requirements

• Educational Qualifications: High School diploma or equivalent
• Experience Level: 0-2 years (Fresh Graduate)
• Skills and Competencies: Strong English language skills
• Skills and Competencies: Excellent customer service abilities
• Skills and Competencies: Effective problem-solving aptitude
• Qualities and Traits: Team player with strong interpersonal skills
• Skills and Competencies: Organizational skills with a strong work ethic