-Manage large amounts of incoming, outgoing phone calls and online chat.

-Identify and assess customers' needs to achieve satisfaction.

-Build sustainable relationships and trust with customer accounts through open and interactive communications.

-Provide accurate, valid, and complete information by using the right methods/tools.

-Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

-Keep records of customer interactions, process customer accounts and file documents.

-Demonstrate empathy and patience towards customer concerns and needs.

-Collect and utilize customer feedback to enhance products, services, and overall customer experience.

-Sending EOD report and conduct QC for IB/OB/Online Chat

Additional details:

-Dayshift

-Fix Schedule

Qualifications:

-A College Graduate

-Must have experience in doing Inbound Calls/Outbound Calls/Chat/Email

-Have passion for work

-Can speak both Tagalog and English

-Good to excellent in verbal, listening, and communications skills.

-Willing to commute/relocate in Marikina (in front of Sta Lucia)

-Willing to do Multi-tasks

-Computer Knowledge