Description

• Handle customer inquiries and provide accurate information regarding products and services.
• Assist customers over the phone, ensuring a positive experience during every interaction.
• Document and record customer interactions in the company database.
• Collaborate with team members to improve processes and enhance customer satisfaction.
• Utilize problem-solving skills to address customer concerns efficiently.

Requirements

• Educational Qualifications: Bachelor’s degree preferred, but not required.
• Experience Level: 0–2 years in customer service or call center environment.
• Skills and Competencies: Strong proficiency in English language; excellent communication and interpersonal abilities.
• Qualities and Traits: Team player with strong organizational skills and attention to detail.
• Skills and Competencies: Basic familiarity with call center operations and back office support.
• Responsibilities and Duties: Ability to learn and adapt quickly to new software, including Salesforce.