Description

• Answer inbound calls and respond to customer inquiries effectively.
• Process orders, forms, applications, and requests.
• Maintain customer records by updating account information.
• Resolve customer complaints and escalations in a timely manner.
• Provide product information and guide customers on using products/services.

Requirements

• Educational Qualifications: Bachelor’s degree in any relevant field preferred.
• Experience Level: 0–2 years of experience in a customer service role.
• Skills and Competencies: Excellent verbal communication and active listening skills.
• Qualities and Traits: Positive attitude, patience, and strong problem-solving abilities.
• Responsibilities and Duties: Ability to multitask and manage time efficiently.
• Working Conditions: Ability to work in a fast-paced environment and adapt to changing situations.