Description

• Handle inbound and outbound customer calls efficiently and professionally.
• Assist customers with product inquiries, order tracking, and technical support.
• Maintain accurate and detailed records of customer interactions.
• Resolve customer complaints and ensure customer satisfaction.
• Collaborate with team members to improve service processes and meet performance goals.

Requirements

• Educational Qualifications:High School Diploma or equivalent.
• Experience Level:1-3 years in a customer service role.
• Skills and Competencies:Strong communication and interpersonal skills.
• Qualities and Traits:Customer-focused attitude and problem-solving capabilities.
• Responsibilities and Duties:Ability to work in a fast-paced environment and multitask effectively.
• Working Conditions:Flexible schedule including evenings and weekends may be required.