• Manage inbound and outbound calls in a timely manner.
• Provide accurate information and resolve customer issues effectively.
• Document issues and resolutions in the customer relationship management system.
• Maintain a positive, empathetic, and professional attitude towards customers at all times.
• Follow communication scripts when handling different topics.

Requirements

• Job Title: Call Center Representative
• Job Function: Customer Service and Communication
• Responsibilities and Duties: Ability to prioritize customer needs and respond accordingly.
• Working Conditions: Comfortable working in a fast-paced, high-stress environment.
• Qualities and Traits: Strong verbal communication and active listening skills.
• Qualities and Traits: Patience and problem-solving skills to handle customer inquiries and complaints.
• Qualities and Traits: Team-oriented with a commitment to delivering excellent service.