• Answer customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information regarding products and services to assist customers effectively.
• Resolve customer complaints and issues with a focus on achieving satisfaction.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service quality and share insights.

Requirements

• Educational Qualifications: High School diploma or equivalent
• Experience Level: 0–2 years (entry-level position)
• Skills and Competencies: Strong customer service skills, problem solving, and effective communication
• Qualities and Traits: Excellent interpersonal and organizational skills
• Working Conditions: Fast-paced call center environment