• Respond to customer inquiries and resolve issues in a timely manner.
• Provide accurate information about products and services to customers.
• Document customer interactions and feedback for quality assurance.
• Assist in training new call center staff as needed.
• Maintain a positive and professional demeanor while handling customer calls.

Requirements

• Educational Qualifications: High school diploma or equivalent preferred.
• Experience Level: 0–2 years of experience in customer service or call center environment.
• Skills and Competencies: Excellent verbal communication skills and active listening.
• Qualities and Traits: Strong problem-solving skills and ability to work in a team.
• Working Conditions: Ability to work flexible hours, including evenings and weekends.