Call Center Representative

Digital Smarthands Inc.

₱25-30K[Bulanan]
Jarak Jauh1 - 3 Tahun PengalamanDiplomaSepenuh-masa
Kongsi

Butiran Kerja Jarak Jauh

Terbuka Kepada Seluruh NegaraFilipina

Keperluan BahasaInggeris

Kerja jauh ini terbuka kepada calon di negara tertentu. Sila sahkan jika anda ingin meneruskan walaupun terdapat kemungkinan sekatan lokasi

Keterangan Kerja

  • The primary responsibility of the Customer Service Agent is to answer phone calls and provide efficient, high-quality customer support.
  • The role involves handling various communications, maintaining accurate records, and promoting customer satisfaction through effective service recovery and problem resolution.

Key Responsibilities:

  • Answer phone calls and handle customer inquiries promptly and professionally.
  • Provide clerical assistance and process various requests via telephone, letter, fax, and e-mail.
  • Promote customer retention through service recovery strategies by explaining policy benefits, provisions, and settlement options.
  • Maintain accurate records of customer interactions and transactions in the Tele Memo application, including inquiries, complaints, comments, and actions taken.
  • Verify customer identities and adhere to SOX Controls.
  • Perform other related duties as required and assigned.

Qualifications:

  • Bilingual (English/Spanish) with at least 90% English proficiency required.
  • High school diploma or GED.
  • At least 1 year of experience in a call center or customer service role preferred.
  • Computer literacy with proficiency in Microsoft Word, Excel, and Outlook, along with data entry experience.
  • General math skills.
  • Excellent written and verbal communication skills.
  • Ability to effectively present information and respond to questions through all communication channels (phone, email, mail, fax).
  • Strong prioritization and multitasking abilities.
  • Quick learner with attention to detail and problem-solving skills.
  • Ability to interact effectively with a wide variety of people on various issues.


Preview

Anne Deodoro

Chief People OfficerDigital Smarthands Inc.

Dibalas 8 minit yang lalu

Disiarkan pada 07 November 2025

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