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Customer Service Representative (CSR)

Account: Telco Account

Work Set-up: Onsite

Schedule: Shifting

Total Package: ₱19,000 – ₱24,000

Job Description:

The Customer Service Representative for a Telco Account is responsible for handling customer inquiries, resolving concerns related to telecommunications services, and providing excellent customer support. The role requires clear communication, problem-solving skills, and a customer-focused mindset.

Key Responsibilities:

- Handle inbound and/or outbound customer calls

- Assist customers with billing, account, and service-related concerns

- Provide accurate information about products and services

- Resolve issues efficiently and professionally

- Document customer interactions properly

Qualifications:

- High School Graduate (Old Curriculum) or Senior - High School Graduate

- College Graduate or Undergraduate (any course)

- With or without BPO work experience

- Open to newbies

- Strong attention to detail

- Good communication skills

- Willing to work on shifting schedules