• Handle incoming customer calls and provide appropriate responses to inquiries.
• Resolve customer complaints efficiently and ensure customer satisfaction.
• Maintain accurate records of all interactions and transactions.
• Collaborate with team members to improve processes and enhance customer experiences.
• Follow up on customer issues to ensure they are resolved in a timely manner.

Requirements

• Educational Qualifications:High School Diploma or equivalent
• Experience Level:0–2 years
• Skills and Competencies:Proficient in English language, Knowledge of customer service best practices
• Qualities and Traits:Strong problem-solving skills, Excellent people skills, Ability to work in a team environment
• Working Conditions:Fast-paced call center environment, Flexible scheduling may be required