Description

• Serve as the first point of contact for customers, addressing inquiries and providing support.
• Manage a high volume of inbound and outbound calls with professionalism.
• Document customer interactions and update records in the system accurately.
• Resolve customer complaints effectively, ensuring satisfaction and loyalty.
• Collaborate with team members to enhance service delivery and overcome challenges.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field or equivalent experience.
• Experience Level: 0–2 years of experience in a call center or customer service role.
• Skills and Competencies: Strong English language proficiency, excellent customer service skills, and effective interpersonal skills.
• Responsibilities and Duties: Ability to work in a fast-paced environment and manage time effectively.
• Qualities and Traits: Positive attitude, resilience, and a willingness to learn.